Refund and Return Policy

At MalePicks.com, we strive to provide the best products and services to our valued customers. We understand that sometimes issues may arise with your orders, and we are committed to resolving them promptly and efficiently. This refund policy outlines the conditions and procedures for obtaining a refund in the event of damaged goods or if the item received is not as ordered.

1. Damaged Goods:

If you receive a damaged item, we kindly request that you provide us with a photo clearly showing the damage within 5 days from the date of delivery. The photo should clearly depict the extent of the damage to the product. Please send the photo to [email address] along with your order number and a brief description of the issue. Once we have received the necessary information, we will assess the situation and provide you with further instructions regarding the refund process.

2. Item Not as Ordered:

If the item you received does not match the product you ordered, we require a photo clearly showing the discrepancy within 5 days from the date of delivery. The photo should clearly display the item received and highlight the differences from the ordered product. Please send the photo to admin(at)malepicks.com along with your order number and a brief description of the issue. Once we have received the necessary information, we will evaluate the situation and provide you with further instructions on how to proceed with the refund.

3. Refund Process:

Upon receiving the required photo(s) and information, we will review your case within 7 days. If we determine that a refund is applicable, we will initiate the refund process. The refund will be issued using the same method of payment used to make the original purchase. Please note that the time it takes for the refunded amount to be reflected in your account may vary depending on your bank or payment provider.

4. Additional Requirements:

Please ensure that the damaged goods or item not as ordered is reported to us within 5 days. Failure to provide the necessary photo(s) and information within this period may result in the denial of your refund request.

5. Non-Refundable Items:

Certain items may not be eligible for a refund due to their nature. These items include bottles that have been opened. However, we will make every effort to assist you in resolving any issues you may have with these items.

6. Contact Us:

If you have any questions or need further assistance regarding our refund policy, please feel free to contact our customer support team at admin@malepicks.com. We are here to help and ensure your satisfaction.

Please note that this refund policy is subject to change without prior notice. It is your responsibility to review the policy periodically for any updates or modifications.